How does Canary AI work with my existing hotel systems?

Canary AI integrates seamlessly with your property management system (PMS), CRM, and other hospitality tech to automate operations without disrupting workflows.

How long does it take to implement Canary AI solutions?

Implementation is fast and easy—done in days, not weeks—with most hoteliers seeing results immediately. Our team will work closely with you to ensure a smooth implementation process.

What languages can Canary AI understand and respond in?

Our solutions understand and respond in over 100 languages in real time. When guests reach out in their native language, our AI-powered tools translate the message and provide a response in the same language. Canary's platform supports all major languages, including English, Spanish, French, German, Chinese, and many more.

Do my staff need special training to use Canary AI?

Nope! All of Canary's solutions, including our AI tools, are designed with simplicity and ease of use in mind. With familiar messaging interfaces, our AI tools are intuitive, making it quick and effortless for hotel staff to master and put into action.

Is Canary AI customizable to match our hotel's brand voice?

Absolutely! Your team has the power to customize your AI to match your brand's unique voice, crafting a solution that feels tailor-made for you. As the AI interacts with guests, your staff can easily guide it with a thumbs up or thumbs down on its responses. This real-time feedback helps the AI learn and evolve, ensuring it always delivers exactly what you need.

What percentage of guest inquiries can Canary AI handle automatically?

Canary AI handles anywhere from 80-90% of guest inquiries automatically.

Can we monitor AI interactions with guests?

Absolutely. Staff have full control over how AI interacts with guests. Every interaction can be monitored and managed in real time, with the ability to step in or disable AI across all channels instantly. Hotels can also provide feedback during conversations to continuously improve the AI's performance. Total flexibility, continuous learning, and complete peace of mind.

Do guests need to download an app to interact with Canary AI?

Absolutely not! Canary's solutions are app-free by design, making life easier for your guests. Whether they're calling, browsing your website, or texting your team, they can stick to the channels they already love – websites, phones, and SMS. No downloads, no hassle, just seamless communication.

How do hotels measure success with Canary AI?

Hotels measure success in several ways. One is efficiency—fewer inquiries at the front desk, such as phone calls and emails. For example, automated hotel front desk solutions like AI Guest Messaging can automate 80-90% of responses. Another is revenue optimization, which includes AI-assisted upsells and increased direct bookings. Lastly, there's guest experience, tracked by higher satisfaction, star ratings, service scores, and online reviews on platforms like Google and Tripadvisor.

How secure is Canary AI for handling guest information?

Canary AI is designed with enterprise-grade security and privacy in mind. It follows SOC compliance standards, uses strict access controls, and stores no personally identifiable information (PII) within the AI itself. Data is securely hosted on AWS, monitored in real time for threats, and compliant with regional data laws. All integrations are authenticated, and hotels can configure data retention or request deletion at any time.

Canary Hotel AI Platform

Canary AI:
Smarter Hospitality

Canary AI is the leading hospitality AI platform that drives revenue, elevates the guest experience and improves operational efficiency. Automate guest communications across phone, text, email, and chat—and deliver exceptional service.

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