Located in the heart of southern Utah, Best Western Coral Hills is part of the Wittwer Hospitality group, which manages 10 properties. General Manager and Board Member Josh Wittwer spearheaded the property's modernization using Canary's suite of guest management tools.
Following initial success with Canary Digital Authorizations, Coral Hills expanded to use more Canary tools, including Guest Messaging, Dynamic Upsells and Smart Checkout—and achieved impressive results.
Before Canary, capturing pet fees at Coral Hills was inconsistent and often lost during check-in. With Dynamic Upsells, the hotel has added $3,000 in pet fees this year.
“The biggest benefit of Canary’s upselling tool is capturing pet fees we might miss,” Josh said. “The automated upsells are crucial—they ensure we don’t lose revenue, especially during busy check-ins.”
The hotel also generates new upsell revenue by offering automatic upsells like early check-in, late checkout, room upgrades, and more. This new revenue helps offset the cost of the Canary platform.
Coral Hills has seen a dramatic increase in guest reviews since enabling Canary’s Mobile Checkout, which drives 5-star hotel reviews by guiding guests to leave reviews on Tripadvisor & Google. The hotel now receives 2-3 new Google reviews daily, doubling the volume of feedback and helping maintain a strong 4.5-star rating.
"Since partnering with Canary, we've at least doubled our Google reviews, significantly boosting our reputation and bookings," Josh said. "I anticipate our rating will rise to 4.6 or 4.7 within a year, thanks to the increased number of guests sharing their experiences."
Canary’s secure Digital Authorizations has completely eliminated chargebacks at Coral Hills, replacing a manual and non-compliant process that previously posed significant liabilities. This not only saves time for staff, but also strengthens compliance and security.
“I haven’t had anyone file a chargeback since we started using Canary,” Josh said. “It eliminates that risk entirely and has been a huge time-saver compared to our old system of manually storing authorizations.”
Canary’s Guest Messaging has transformed guest interactions at Coral Hills, particularly resonating with millennial and younger guests who favor digital communication. The messaging platform allows guests to make requests and report issues easily, which has led to quicker response times and improved guest satisfaction.
“Younger guests love using the messaging platform,” Josh said. “Whether it’s asking for extra towels or letting us know about maintenance issues, the open line of communication makes it easier for them to express their needs.”
For Josh and his team, Canary’s unified platform integrates seamlessly with their Property Management System, reducing the need for multiple software solutions. Staff can now handle most tasks with just two systems, significantly improving operational efficiency.
“I love that we don’t have to juggle multiple systems,” Josh added. “We’ve got our PMS and Canary, and that’s it. Everything is in one place, making our team’s job much easier.”
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