Hotel chargebacks occur when a guest disputes a charge from their stay directly with their credit card issuer, rather than contacting the hotel first. This can happen for various reasons, such as dissatisfaction with the service, unrecognized charges, or fraudulent activity. To dispute a hotel chargeback, it's crucial to gather all relevant documentation related to the guest's stay - this includes signed receipts, proof of communication regarding any disputes raised during their stay, and evidence of services provided. With this information in hand, hotels can then present a detailed case to the credit card issuer demonstrating that the charge was legitimate and that all services were rendered as agreed. Successfully disputing chargebacks requires prompt action and thorough documentation to protect your hotel’s revenue and reputation.