Welcome to the Canary Blog

In this update, we delve into the ever-evolving world of hotel management, exploring common challenges faced by hoteliers and presenting cutting-edge solutions that have emerged this year.

Having a daily hotel front desk checklist as part of your standard operating procedures (SOPs) is critical to maintaining a high level of customer service so your guests have the best stay possible.

The day-to-day operations that come with running a hotel can easily become overwhelming. These 10 hospitality tips can be used by any hoteliers to help keep their head above water.

Como la mayoría de los hoteleros pueden atestiguar que han sufrido una pandemia mundial, surgen problemas y los problemas se disipan. Pero lo que importa es cómo los tratas. Las ideas innovadoras para los hoteles son la clave para fomentar la resiliencia.

The guest journey begins long before check-in, continues through post-stay, and, in some cases may never end.

Proporcionar a tu personal las herramientas y los recursos adecuados es crucial si quieres que todos los huéspedes se sientan valorados y apreciados desde el momento del registro. Por eso, hemos creado trece guiones para diferentes situaciones de registro que ayudan a tu equipo a dar la bienvenida y saludar a los huéspedes del hotel.

Your hotel’s Google reviews have a significant impact on your bottom line. Every hotel should have a strategy to win more reviews, hit a higher rating, and earn more money.

Proponer ideas para mejorar el hotel es una parte importante para mantener y aumentar el éxito de su hotel. Sin embargo, cuando tienes poco tiempo, encontrar ideas no siempre es fácil. Y es por eso que el equipo de expertos del sector de Canary ha elaborado esta lista de útiles ideas de mejora hotelera para que las tengas en cuenta.

Hotel metrics, benchmarking, and KPIs are essential for the success of a hotel. After all, guesswork can only get you so far in a highly competitive environment. By tracking and evaluating these hotel metrics, you will understand things like how your hotel is performing, how your rates compare to your comp set, and how operating expenses impact revenue. Together, these data points help hoteliers make informed business decisions regarding their properties.

Your hotel might have a fancy pool, a well-stocked bar, or an out-of-this-world spa, but you won’t get far without great customer service in the hotel industry. Here are nine ways to improve it at your property.

A good hotel concierge is worth their weight in gold because they give your property the chance to go above and beyond for guests. This helps you increase guest loyalty, earn more good reviews, boost your reputation and drive revenue. 

It’s budget season! And 2023 is turning out to be an especially difficult year to prepare a budget. In this post, we’ll go over four budget items that hotel industry experts strongly suggest every hotelier include in 2023. Each of these are intended to address some of the most important real-world issues that hotels face today.