Bryan Michalis

"Remote check-in," "mobile check-in” and "contactless check-in" have become buzzwords. We unpack what they mean.

Il est essentiel de fournir à votre personnel les bons outils et les bonnes ressources si vous voulez que chaque client se sente valorisé et apprécié dès l'enregistrement. C'est pourquoi nous avons créé treize scripts pour différents scénarios d'enregistrement afin d'aider votre équipe à accueillir et à accueillir les clients de l'hôtel.

Virtual & self-check-in software can help hotels free up staff time, improve guest satisfaction, and drive more revenue.

We are extremely proud to announce that Canary is now a Hotel Tech Report Level III Global Customer Support provider! 

L'enregistrement automatique à l'hôtel est l'avenir de l'hôtellerie. Améliorez l'efficacité et la satisfaction des clients et accédez à de précieuses informations grâce à l'enregistrement intelligent. Découvrez comment faire ici.

Today, technology offers many opportunities to reduce typical hotel operating expenses. The right tech tools can be especially effective in addressing the biggest cost factors hotels have to deal with — labor and resource use. Apart from that, many of solutions also create new opportunities to generate revenue and delight your guests.

Thinking about implementing touchless check-in? Here’s how to choose the best vendor for your hotel’s unique needs. 

It’s budget season! And 2023 is turning out to be an especially difficult year to prepare a budget. In this post, we’ll go over four budget items that hotel industry experts strongly suggest every hotelier include in 2023. Each of these are intended to address some of the most important real-world issues that hotels face today. 

Sustainability is becoming more important for the hospitality industry by the day. With the frightening results of climate change, travelers are looking for ways to reduce their impact on the environment.

In this update, we delve into the ever-evolving world of hotel management, exploring common challenges faced by hoteliers and presenting cutting-edge solutions that have emerged this year.

Social media is an extension of your physical brand. This means your hotel’s social media marketing strategies should reflect your values, aesthetics and personality. Read this post to learn how to get it right.

Search Engine Optimization (SEO) for hotels is a long game, not a quick fix. But don’t get discouraged; just keep following as many of the hotel SEO tips in this guide as possible and your rankings are sure to improve.

Self-check-in kiosks let you speed up operations, reduce wait times, improve privacy and security, and so much more. Of course, it's critical to find the right technology. This Self Check-In Kiosk Guide explains how.

Coronavirus has given hotels the impetus to move paper processes to more secure environments.

Hotel revenue management refers to a property’s pricing strategies to sell perishable inventory. It is based on the behavioral economic concept of “willingness to pay”, which is the maximum price a consumer is willing to pay for something. Improving your hotel revenue management through the use of the right tools will help your hotel stay competitive and improve performance continually. 

Personalizing your guest experience is a sure way to delight guests, encourage positive reviews, and bring them back again and again. ‍Personalization doesn’t have to be difficult. It just needs to be done right.

Le cofondateur et PDG de Canary, Harman Narula, diplômé en 2009 de la célèbre école hôtelière de Cornell, analyse en détail l'état de la technologie hôtelière.

Examinons une liste de rapports dont chaque hôtel a besoin, leur suivi et la manière d'organiser vos indicateurs. N'oubliez pas : un reporting réussi est un processus dynamique.

Contactless check-in and electronic door locks are the future of the hotel industry, providing guests with a better experience and hotels with improved operations. Learn how to make it happen for your property.

Hotels all over the world are learning that mobile check-in can help improve guest satisfaction, reduce chargebacks and fraud, and supercharge front-desk efficiency.

Connaissez-vous bien vos concurrents ? Grâce à ce guide étape par étape et aux conseils d'experts, vous êtes prêt à vous lancer dans l'analyse concurrentielle des hôtels.

When you create a workforce employees are proud of, the benefits for your hotel business are many, including increased revenue, happier guests, increased customer loyalty and lower staff turnover.

Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.

Every day, we strive to bring the same level of dedication and high-touch service to our hotel partners that they provide to their own guests. Luckily, we receive a constant stream of feedback from our hotel partners about why they love Canary’s products and what we can do to improve. 

Canary now offers multi-language support that allows your guests to enjoy the online check-in experience in their native language.

Comme la plupart des hôteliers peuvent attester avoir traversé une pandémie mondiale, des problèmes surgissent et disparaissent. Mais c'est la façon dont vous les traitez qui compte. Les idées innovantes pour les hôtels sont essentielles pour renforcer la résilience.

One operator's quest to give employees all the tools necessary to keep themselves and their guests safe.

Don't let the low season get you down. Use the tips in this guide to improve sales and use them as inspiration to create special promotions your guests can’t resist.

Here are 11 effective, tried-and-true strategies your hotel can implement to successfully increase revenue in 2021.

Use the strategies in this guide to gain more profitable direct bookings at your hotel. From the basics of optimizing your website to the nuances of advanced email marketing and search ads, this updated guide is a must-read for hoteliers.

Sites like Tripadvisor, the second most-visited travel and tourism website worldwide, can make a humongous impact on a hotel’s performance. And that’s why ranking well on the platform is so important. In this blog, we’ll explore 5 ways you can improve your hotel’s Tripadvisor ranking.

These guest experience ideas — collected from Canary's team of hospitality industry veterans — are guaranteed to enhance any hotel stay.

Hotel occupancy is largely influenced by seasonality. While it might be easy to attract guests during your peak season, you may be wondering how to increase your occupancy during shoulder, low, or off seasons. With a bit of creativity, planning, and an understanding of your market, it’s not too difficult to increase occupancy rates.

Increasing your hotel’s corporate and group bookings can have a big impact on your overall revenue. But knowing how to strengthen this side of your business is key.

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

What can hotels do to decrease turnover rates and create a happier workforce? Here are 12 common problems and how to fix them:

At the end of the day, every hotelier’s most important objective is to make guests feel at home and provide them with an outstanding hotel experience. And technology has a critical role to play.

Ancillary revenue is traditionally only associated with full service hotels. But why? Limited service hotels can also benefit enormously from upselling all kinds of products and services. In this post, you will find a number of creative upsells that limited service properties (or any hotel) can deploy to generate ancillary revenue.

Que vous souhaitiez augmenter les ventes de vos clients OTA, les encourager à réserver directement pour leurs prochains séjours ou les inciter à laisser des avis positifs, une plateforme hôtelière robuste peut vous aider. Voici comment procéder.

Guest expectations are changing, and today travelers want faster, smoother service than ever. That extends to their checkout as well. Here are some practical tips on how and why to streamline your hotel's checkout procedure and make it the perfect end to a great stay...

Yield management is a vital part of revenue management, helping you increase revenue and profitability. Applying this pricing strategy to your hotel isn’t too difficult. Learn how to get started here.

Need a bit of hotel upsell inspiration? Use these 11 script examples to make upselling a natural part of the hotel workday. Find out how to upsell late checkouts, dinner reservations, and more.

Alors que nous nous tournons vers l'avenir de l'hôtellerie, une chose est claire : la technologie continuera de façonner profondément le secteur. Découvrez les dernières tendances ici.

Use the following eleven hotel strategies to attract more customers and strengthen your business in the long run.

Good hotel staff training is essential, especially today. Put these tips into practice and implement easy-to-use technology and you’ll find yourself with a happier, more productive workforce in no time!‍

À l'approche de la pénurie de personnel dans le secteur de l'hôtellerie, il est plus important que jamais de conserver vos meilleurs employés. Les mesures d'incitation destinées au personnel des hôtels sont un excellent moyen d'attirer des talents, de motiver les employés et de développer votre activité hôtelière.

Augmentez les revenus de votre hôtel grâce à 20 stratégies de vente hôtelières éprouvées, allant des ventes incitatives aux tendances mobiles. Gardez une longueur d'avance dans le paysage dynamique de l'hôtellerie !

That five-star hotel reputation isn't an accident. It's meticulously managed. Learn hotel reputation management techniques to help you increase bookings and build a prestigious presence.

Les stratégies de tarification des hôtels ne se limitent pas aux tarifs des chambres. Vous devez envisager la gestion globale des recettes, qui inclut toutes les sources de revenus entrant dans votre hôtel.

La communication avant l'arrivée vous permet d'entrer en contact avec les clients avant leur arrivée, de définir des attentes claires et de proposer un service personnalisé. Mais il ne s'agit pas seulement de ce que vous communiquez ; il s'agit de la façon dont vous communiquez. Pour en savoir plus, cliquez ici.

Hotel operations management is a critical function that drives the overall success and profitability of a hotel. This article looks at both proven and new best practices in hotel ops.

Your hotel's digital reputation impacts both your ability to win over guests and how much you can charge. This comprehensive Guide details the smartest strategies and tactics for hotel online review management.

Il est temps de faire connaître votre marque. Utilisez ces dernières tendances marketing dans le secteur de l'hôtellerie pour vous faire connaître auprès de votre public cible. Faites rayonner votre activité hôtelière en 2024.

L'aménagement dynamique et esthétique du hall d'un hôtel donne le ton à l'ensemble de l'expérience des clients dans un établissement et peut contribuer à laisser une impression positive durable.

Understanding your current and past performance is key to ensuring your property’s long-term success. Measuring and tracking hotel KPIs is the most straightforward way to do that. 

The right hotel guest services can provide an incredible experience that will make guests want to come back again and again. 

While the hotel guest policy is a dry subject, it’s important, nonetheless. ‍The good thing is that doing it properly once means you don’t have to worry about it until you significantly change something about your services. 

The benefits of responding to guest feedback are numerous, including improved guest satisfaction and loyalty. Best of all, guest feedback gives you a way to continually improve.

Great hotel guest communication goes a long way. It helps you build loyalty and increase revenue. Brush up on communication do's and don'ts and learn about the latest trends.

Pour se défendre contre les violations de données dans les hôtels, l'élément le plus important est la sensibilisation. Faites de la protection des données une priorité grâce à la formation et à l'éducation. Commencez ensuite à renforcer la sécurité dans tous les services.

L'automatisation hôtelière doit être considérée comme un outil visant à améliorer, et non à remplacer, le contact humain. Découvrez comment l'intégrer à votre propriété.

Try new amenities regularly to keep your offering fun, exciting and engaging for your guests. That gives you the best chance to stay relevant and continuously draw in the right travelers.

Si l'on considère les tendances de l'industrie hôtelière, les perspectives générales du secteur de l'hôtellerie pour cette année sont prometteuses. Les défis persistent, bien entendu. Gardez une longueur d'avance et réussissez en comprenant ces tendances émergentes pour 2024.

New hospitality software takes work off your plate and frees up your team for what only humans can do - offer guests genuine hospitality and meaningful interactions.

Pour les hôteliers, il est essentiel de se tenir au courant de l'évolution des paiements hôteliers. Connaître les modes de paiement disponibles est essentiel pour offrir une expérience client moderne.

GOPPAR is a key hotel revenue metric. It helps properties look beyond room revenue and paints a picture of hotel profitability. Here’s how to calculate GOPPAR using a few data points.

Front desk operations are crucial to the success of any hotel. Here are some tips from Canary's hospitality industry experts for streamlining and enhancing those operations.

The modern guest expects a digital-first experience when they engage with hotel properties. Forward-thinking hoteliers clearly need to embrace this new reality to thrive, but guest-facing technology isn’t the only area in which hoteliers need to modernize. The back-office and other departments can heavily benefit from the introduction of modern hotel software. 

As luxury hoteliers are consistently asked to do more with less, capturing and utilizing guest data is more important than ever before. Luxury hotel properties that are effectively using technology to gather guest data give themselves the ability to improve their operations, increase revenue, and enhance the guest experience.

Digital contract signing is faster, safer and easier for both clients and staff.‍ It lets your clients get back to their day more quickly. And your team has more time for the important work.

Toute stratégie de réduction des coûts doit dépendre de votre hôtel et être mûrement réfléchie. Voici quelques idées créatives qui permettent de réduire les coûts sans affecter l'expérience essentielle des clients.

Les coûts d'exploitation des hôtels sont difficiles, mais il existe des moyens de dépasser les attentes des clients tout en contrôlant les dépenses. Découvrez comment procéder ici.

For years, technology slowly crept into the lives of consumers and businesses around the world. The near universal adoption of smartphones led to consumers worldwide acclimatizing to the idea of engaging with businesses and organizations in a digital space. Then, the COVID-19 pandemic hit and really opened the throttle.

As hotels turn to contactless check in in light of new COVID-19 guidelines, here’s a guide to getting started.

This spring, Amadeus Delphi customers can access the new Canary integration directly inside of the Delphi interface. With just one-click within Delphi, hoteliers can create and send contracts for e-signature and payment links for collecting deposits or installments. All documents and payment information are saved securely within relevant account records in Delphi.

Silicon Valley innovator launches solution to help hoteliers safely and immediately welcome guests.

Canary Checkout is a contactless, digital, and mobile-optimized check-out software that helps your hotel guests check-out in less than 60 seconds.

Processing guest payments in the most secure, PCI-compliant way possible is critical for the hospitality industry.

L'IA n'en est qu'à ses débuts et il est difficile de savoir ce qui va suivre. Au fur et à mesure que la technologie évolue, de nouveaux exemples d'IA dans le secteur de l'hôtellerie apparaissent et il est temps de les envisager.

L'IA est une nouvelle technologie, nous comprenons donc si vous hésitez à vous lancer. La recherche est essentielle. Et n'oubliez pas : utilisez l'IA pour compléter, pas pour remplacer. Pour en savoir plus, cliquez ici.

Les outils d'intelligence artificielle aident le personnel de l'hôtel à prendre des décisions éclairées sur tout, des tarifs des chambres à la manière d'adapter le service personnalisé. Découvrez comment les outils d'IA conçus pour le secteur de l'hôtellerie améliorent l'expérience client.

Lorsque vous testez et comparez les derniers développements en matière d'IA, il est plus important de donner la priorité à ce qui convient le mieux à votre hôtel. Première étape : définissez vos critères les plus importants.

ADR and RevPAR give you a basic idea of your hotel’s performance. They’re both easy to calculate, understand and measure over time. That makes them a great source of information for your data-powered revenue strategy.

Enhanced operating procedures for checking in guests post COVID-19.

Last week, we announced that we raised $15 million in Series A funding led by F-Prime Capital. This is a momentous achievement for the entire Canary team and we’re so very grateful to, and proud of the entire Canary team — the people we work with every day that made this possible.

As hoteliers look to ramp operations in a post-coronavirus world, the No. 1 priority will be ensuring health and safety of returning guests.

As COVID accelerates hospitality’s digital transformation, it’s clear many operations still rely on offline processes.

Looking for a handy checklist of ideas to make your hotel even more successful? Use these 24 points as your New Year's to-do list.

Faire cet effort supplémentaire dans vos e-mails en vaut la peine, faites-nous confiance. Mais pour vous donner une longueur d'avance, nous avons rassemblé 14 types de modèles d'e-mails.

Looking for new and innovative ways to increase revenue at your hotel? With the tools and revenue-generating ideas for hotels in this detailed blog post, you’re ready to get strategic with ancillary revenue management.